Delivery Policy
This Delivery Policy explains how orders are processed, shipped and delivered. It also outlines delivery estimates, tracking information, address requirements and information regarding taxes or import charges for international deliveries.
1. Processing Time
Orders are normally processed within 1–2 business days after payment has been successfully received and confirmed.
- Order processing begins after payment confirmation
- Most orders are dispatched within 1–2 business days
- Processing times may be slightly longer during seasonal peaks or high order volumes
- Orders are not processed on weekends or public holidays
2. Delivery Estimates
Delivery times are estimates and begin once the order has been dispatched.
- United Kingdom: approximately 2–5 business days
- European destinations: approximately 4–10 business days
- Remote areas may require additional transit time
- Severe weather or transportation disruptions may affect delivery schedules
3. Courier Disclaimer
Once an order has been handed to the delivery carrier, transportation and final delivery are managed by the courier service.
- Unexpected courier delays may occasionally occur
- Weather conditions and transport disruptions can affect transit times
- Delivery dates cannot be guaranteed once a parcel is in transit
- We will assist customers in tracking and resolving delivery issues whenever possible
4. Incorrect Address Policy
Customers are responsible for providing complete and accurate delivery information when placing an order.
- Please review shipping details carefully before completing checkout
- Address changes may not be possible after dispatch
- Orders returned due to an incorrect or incomplete address may require additional handling time
- We may contact you if further address verification is required
5. Tracking Information
Where tracking is available, customers will receive shipment tracking information after the order has been dispatched.
- Tracking details are usually issued within 24 hours after dispatch
- Tracking updates are provided by the courier network
- Tracking activity may take time to appear after collection
- Please allow additional time for status updates during busy periods
6. Shipping Costs, Taxes & Import Charges
We currently offer free standard delivery on eligible orders.
- No additional shipping fee is charged at checkout for eligible orders
- Displayed product prices include applicable charges collected by us at the time of purchase where required
- For deliveries within the United Kingdom, customers will not normally incur additional delivery-related charges after checkout
- For certain European destinations, local customs authorities may apply import duties, customs fees or taxes that are outside of our control
7. Lost Or Delayed Deliveries
If your parcel appears delayed beyond the estimated delivery period, please contact us and we will assist in reviewing the shipment status.
- Please allow the full estimated delivery period before reporting a delay
- Tracking information may provide the most recent shipment update
- Investigations with carriers may require additional time
- We will provide updates whenever new information becomes available
8. Contact Information
If you have any questions regarding delivery, shipment tracking or order dispatch, please contact our customer support team.