Refund Policy
This Refund Policy explains when returns can be requested, what condition items need to be in, how we handle damaged or incorrect orders, and when refunds are processed.
1. Refund Timeframe
If you wish to cancel an eligible order, you may let us know within 14 days of receiving the item. After you tell us, the returned item should be sent back without undue delay and no later than 14 days from the cancellation notice.
Once the return has been received and checked, the refund is normally issued within 14 days of receipt of the returned item, or within 14 days of receiving proof that the item has been sent back, where that applies.
- Cancellation request period: 14 days from delivery
- Return dispatch period: within 14 days after cancellation notice
- Refund issue period: within 14 days after return receipt or proof of return
- Refund is normally sent to the original payment method
2. Return Conditions
To qualify for a return, the item should be unused, unworn, in its original condition and returned with the original packaging where possible. This helps us inspect the item properly and keep the process straightforward for both sides.
Please include your order number and contact details inside the parcel or in the return message so we can identify the order quickly.
- Item should be unused and unworn
- Original packaging and accessories should be included where possible
- Return must be requested within the 14-day cancellation period
- Items should be kept in a condition suitable for inspection
3. Non-Refundable Situations
4. Damaged Item Handling
If an item arrives damaged, please contact us within 7 days of delivery and include clear photos of the item and packaging. This helps us review the issue and respond quickly.
After review, we may offer a replacement, a repair where appropriate, or a refund depending on the situation and the stock available.
- Report damaged items within 7 days of delivery
- Include photos of the item and outer packaging
- Keep the item and packaging until we respond
- We will review the case and confirm the next step
5. Wrong Order Handling
If you receive the wrong item, please contact us within 7 days of delivery. We will review the order details and help arrange the most suitable solution.
Depending on the case, we may send the correct item, arrange a return, or issue a refund once the item has been checked.
- Report the issue within 7 days of delivery
- Include your order number and a clear photo if possible
- Do not send the item back until we confirm the next step
- We will try to resolve the issue in a simple and fair way
6. Refund Processing Time
Once a refund has been approved, we normally issue it within 14 days after receiving the returned item or proof that it has been sent back. This is the processing time for the refund on our side.
The time it takes for the money to appear in your account depends on your bank or card provider. In many cases, it may take a few additional business days after the refund has been issued.
- Refund issued by us: within 14 days after approval
- Refund method: usually the original payment method
- Bank or card posting time may vary
- We will keep you updated once the refund has been processed