Terms & Conditions
These Terms & Conditions set out the rules for using our website and placing an order with 24 HOUR WHOLESALE LIMITED. They explain pricing, payment, delivery, returns, liability, dispute handling and how to contact us if you need help.
1. Company Information
This website is operated by 24 HOUR WHOLESALE LIMITED, an online retailer focused on bracelet collections and related accessories.
By using this website and placing an order, you agree to these Terms & Conditions together with any related policies shown on the site, including our Shipping Policy, Refund Policy and Privacy Policy.
- Website operator: 24 HOUR WHOLESALE LIMITED
- Business address: 57 Norton Road, Luton, England, LU3 2NX
- Customer email: service@24-hourjewelry.shop
- Customer phone: +44 3121 190505
2. Pricing & Payments
All product prices are shown in GBP unless stated otherwise. Prices may change from time to time, but the price confirmed at checkout is the price that applies to your order.
Taxes, delivery charges and any other applicable fees will be shown clearly before you complete your order. We aim to keep pricing straightforward and easy to understand.
- Prices are shown in British pounds
- Checkout shows the total before payment is completed
- Any delivery charge will be displayed before final confirmation
- We may update prices without prior notice, except for confirmed orders
3. Order Acceptance
When you place an order, you are making an offer to buy the selected items. An order is only accepted once we have reviewed it and sent an order confirmation.
We may decline or cancel an order if there is a product availability issue, payment issue, address problem, suspected misuse or any other reasonable operational reason.
- Order acceptance is confirmed by email
- We may contact you within 1 business day if more details are needed
- If an order is not accepted, any payment already taken will be returned
- We may refuse orders that appear incomplete or inconsistent
4. Shipping & Delivery
We offer free delivery across the UK and Europe. Orders are usually processed within 1–2 business days after payment confirmation. Delivery times are estimates and may vary depending on location, weather, carrier delays or busy trading periods.
Typical delivery time is 2–5 business days for UK orders and 4–10 business days for European orders. If an item is delayed, we will keep you updated where possible.
- Processing time: 1–2 business days
- UK delivery estimate: 2–5 business days
- Europe delivery estimate: 4–10 business days
- Free delivery applies to eligible orders
- Please make sure your delivery details are correct before checkout
5. Returns & Refunds
If you change your mind, you may request a return within 14 days of receiving your order, subject to the conditions set out in our Refund Policy. Once the return has been received and checked, refunds are normally issued within 14 days.
If an item arrives damaged, incorrect or incomplete, please contact us within 7 days of delivery so we can review the matter and help resolve it quickly.
- Return request period: within 14 days of delivery
- Refund processing time: within 14 days after the return is received and approved
- Damaged or wrong items: report within 7 days of delivery
- Refunds are issued to the original payment method where possible
6. Limitation of Liability
We aim to provide a reliable and accurate website experience, but we do not guarantee that the site will always be uninterrupted, error-free or fully free from technical issues.
To the extent permitted by law, we are not responsible for losses that are not reasonably foreseeable, indirect losses, business losses, or delays caused by events outside our reasonable control.
- We are not liable for delays caused by delivery partners or external events beyond our control
- We are not responsible for problems caused by incorrect customer details
- Nothing in these Terms limits liability where the law does not allow it
- Any statutory rights you have as a consumer are not affected
7. Dispute Resolution & Governing Law
If you have a concern about your order or any part of these Terms, please contact us first so we can try to resolve it in a calm and practical way.
If a matter cannot be resolved informally, it will be handled under the laws of England and Wales. The courts of England and Wales will have jurisdiction, unless consumer law requires otherwise.
- Please contact us within 14 days of noticing the issue
- We will aim to reply within 2 business days
- We prefer to resolve disputes by direct communication first
- English law applies to these Terms & Conditions
8. General Use
You agree not to use the website in a way that may cause harm, interfere with the site’s operation, or create problems for other customers.
We may update product information, website content or these Terms from time to time. The updated version will apply once published on this page.
- Use the website only for lawful purchases and enquiries
- Do not submit false or misleading information
- Do not attempt to interfere with the website or its security
- Check this page from time to time for the latest version