Privacy Policy
At 24 HOUR WHOLESALE LIMITED, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, place an order, contact our team or interact with our services.
1. Company Information
24 HOUR WHOLESALE LIMITED operates this website and is responsible for the handling of personal information collected through our services.
We are committed to maintaining appropriate privacy standards and handling customer information responsibly and transparently.
2. Information We Collect
We may collect information that you voluntarily provide when using our website or contacting our customer support team.
- Full name
- Billing address
- Delivery address
- Email address
- Telephone number
- Order information
- Customer service communications
- Information submitted through website forms
We may also collect limited technical information such as browser type, device information, website activity and IP address to help maintain website functionality.
3. How We Use Information
- Process and fulfil customer orders
- Arrange delivery services
- Provide customer support
- Respond to enquiries and requests
- Manage returns and refunds
- Improve website performance
- Maintain business records
- Meet legal and regulatory obligations
4. Order Processing And Customer Service
When an order is placed, we use the information provided to verify order details, prepare products for dispatch, arrange delivery and provide customer assistance where required.
Customer communications may be retained to help resolve enquiries, improve service quality and maintain accurate support records.
5. Sharing Information
We only share information where necessary to operate our business and fulfil customer orders.
- Delivery and logistics providers
- Website hosting providers
- Technical service providers
- Professional accounting services
- Legal or regulatory authorities where required by law
We do not sell customer information to third parties.
6. Data Retention
Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy.
- Order records are typically retained for up to 6 years
- Customer service records are generally retained for up to 24 months after the last communication
- Website enquiry submissions may be retained for up to 24 months
- Marketing preference records are retained until withdrawn
7. Website Security
We take reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, misuse, disclosure or alteration.
While no internet transmission method can guarantee complete security, we continually work to maintain appropriate safeguards for customer information.
8. Marketing Communications
Where permitted, we may occasionally send information regarding products, promotions or service updates.
Customers may opt out of marketing communications at any time by following the unsubscribe instructions included within communications or by contacting us directly.
9. Your Privacy Rights
Depending on applicable laws, you may have certain rights regarding your personal information.
- Request access to your information
- Request correction of inaccurate information
- Request deletion where appropriate
- Object to certain processing activities
- Request restriction of processing in certain circumstances
- Request information regarding how your data is used
We aim to respond to privacy-related requests within 30 days of receiving a valid request.
10. Cookies And Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, support security features and analyse website performance.
Additional details regarding cookies can be found within our Cookie Policy.
11. Third-Party Links
Our website may occasionally contain links to external websites. We are not responsible for the privacy practices, content or policies of third-party websites.
We encourage visitors to review the privacy policies of any external websites they visit.
12. Updates To This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes.
The latest version published on this page will apply immediately upon publication.
13. Contact Us
If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us.